Wednesday, April 6, 2011

My Domino's Delivery Experience

Just placed my order on the Domino's.com website.  Was especially glad I had an excuse for ordering lunch today since husband is working from home today, and I have FULL day of activities, work, teething baby learning to crawl, picking up 6 year old from kindergarten, laundry and more laundry (see INSANE photo of pile of clean laundry awaiting folding on chair while rolling around baby heads under chair), afterschool bowling event for 6 year old, the typical homework battle then off to my neighborhood TownWatch meeting ( I am on board so can't skip it).  And to top it off I am still in pajamas! (Note: No babies were harmed in creation of photos for this blog!)
So it was a little frustrating to use website since for some reason it never works when I use log-in feature so I must re-enter all info.  But in this day and age, not suprising since you need password just to print out toothpaste coupons...








Decided to use coupon which I received with last order- a Mix and Match Choose any 3: Medium 1 topping pizza, any sandwich, or any bread bowl pasta.  Chose a medium pepperoni to put away for 6 year old (and 8 month old who eagerly eats pizza after I chop it all up).  Ordered husband sausage marinara breadbowl and TRIED to order self Chicken Carbonara (sans the bacon for health reasons).
Annoyingly the website CHANGED my pizza size to large after I know I selected medium.  This has happened before with Domino's site.  (Once I could put it down to operator error, but it has been several times, so wonder if they are just trying to up the size in hopes consumer won't notice. )
Also had trouble using coupon code- system would automatically add a chicken parm sandwich for 7.00 and still leave on the chicken carbonara.  Not sure WHY since there were no exclusions mentioned on coupon, so in interest of time, I just decided that since I wanted to try Chicken Parm ANYWAY, just cancel what I wanted originally.
Feeling a bit guilty about ordering Domino's- especially since I got renewal notice from swim club.  And wondering how on earth I will lose weight by Memorial Day! Hence no dessert item this time.
Oh Wow, tracker feature just indicated that "Bernard left store with your order at 11:25".  Time to locate tip money!  No time to change out of pajamas sadly.

So I guess Bernard had a few stops since it is now 11:48 and you could pretty much crawl from Domino's to my house in that time.  No big deal, except realized I am ravenously hungry since as usual all I have done is drink coffee so far and eat a few grapes despite being up since 7:15 a.m.
Wow, just looked at tracker and apparently they think food has been delivered!!!!!!!!!!!!!!!!!!!!!!
It says " Mmmm, It's there  We hope you're enjoying your meal".
So... I am on phone with store, since I paid with credit card, and I am hoping no one else is enjoying my food.
A most helpful employee say that there have been problems all day with the website ordering, and that the website is administered by corporate and no one at the actual store has anything to do with the information provided by website.  The delivery information is all based on estimation of distances, travel time, etc and sometimes it is wrong.
But she assured me that the order did leave the store and that Bernard had 4 other deliveries.
Sort of sad, but knowing that you are dealing with franchise, you sort of expect it!  At least here in Philly there are TONS of pizza places, so if you complain to an independent one you get the feeling they value keeping your business.
So then at 12:03, it arrived.
I did photograph the food - well at least the stuff we will eat now, not the pizza for later.  Since I am starving and could pretty much eat the cardboard box at this point.
I have to say the sandwich and "bread bowl" are disappointing.
At first I thought "bread Bowl" was a deep dish small pizza and that they messed order up!


Burger King makes a much better "Italian Chicken sandwich" for 1/2 the price.  There is a generous amount of grease-soaked bread but the actual  amount of chicken, sauce and cheese are negligible.
The "Bread Bowl" pasta looks like a small pizza crust.   My husband (who is Italian American from South Philadelphia) will laugh his ass off about the portion.
So there is actual pasta- but not much- in the bread bowl crust.  Certainly not 7.00 worth!  He did concede that it is very good.
But given the fact that with both our orders we are mostly paying for BREAD, we may as well have ordered pizza!  The pizza is a much better value.
I find it hard to believe that in Philly, home of the cheese steak and "hoagie", that they will do much business with these products.  You can get much better value (and some actual vegetables) with free delivery thrown in usually with the local Mom and Pop pizza places.
My husband just commented that it was "Pizza sauce on pasta, not Pasta sauce on pasta, and there is a difference".  (the latter bit was no doubt added for my benefit since as a mostly Irish-American I call it sauce, not "gravy" and I also add pasta to water before it is boiling adequately!!!!")
When I told him it was supposed to be marinara sauce, he said no way, it was pizza sauce, but he did say it was good tasting just not what he thinks of when he thinks of pasta.
Then the scariest thing about the bread bowl was that he left most of the bowl and it SLID like a SLIMY SLUG on trail of grease out of the box when the box was bumped!
I was sort of suprised when he left the bowl as he will usually eat everything, but maybe that's why!  No, he has come back down to eat the bowl.  I did not point out the grease- I am sure he knows, but maybe does not care.



So it is sort of hard to compare both of my recent experiences with Domino's, since in the case of home delivery I had the weird situation with the website telling me my food had arrived and also, I ordered different things.  Also, I did not focus so much on the greasiness, lack of fresh vegetables, calories with my first order.  But after thinking about change with the second blog post, it seems that there is not really ANY change at Domino's.

I think that I have probably never ordered Domino's this frequently since it is sort of expensive, and since no matter what you order, it has a certain distinctive heavy, greasy, albeit GOOD flavor.  I don't want to be hypocritical- I hate people who are always on a "diet" but never seem to lose weight!  The food is good, but there are hardly no healthy options.  Not really too much variety either- seems that greasy, garlicky dough is basis for everything except chicken or desserts!  (And they certainly have their own detractions).
I am curious what the pasta is like without the bread bowl.  I guess you get MORE pasta, which arguably is also dough...

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